ALL orders to UK & International addresses will take an average of 6-8 working days to arrive.

Once your order has been dispatched, you will receive a dispatch notification via email. The email will contain the tracking number and shipping carrier for your order.

Russell London accepts the following forms of payment for online purchases:

Visa MasterCard PayPal * American Express Wire Transfer ** Apple Pay Klarna ***

When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.

If you need to cancel or modify your order, please Contact Us as soon as possible. We will make every effort to accommodate your request, but cannot guarantee your order may be adjusted once it’s been submitted. Processed orders may not be cancelled or modified; you may return your item subject to Russell London’s Online Return Policy.

Once a Made to Order or personalized order has been placed, it cannot be canceled or modified. These items are considered final sale and cannot be returned.

If you have received an e-mail from us informing you that your order has been cancelled, please place a new order online, or contact us.